Frequent Customer Queries
1.Right click on the device in device manager
2.Click on Properties
3.Choose Power Management
4.Uncheck “Allow the computer to shut down this device to save power”
You need the drivers of the card that you need to read.
As in the case of the regional service card (health card) for example) or the health card, you must go to the website of the same and download the driver related to your card and follow the instructions
1. Install the driver and restart the computer
2. Check the certificate in keychain and make sure all are listed trusted
3. For security identity, add the address of the webpage you are trying to go (you can also refer to the following link for settings.
https://support.apple.com/guide/keychain-access/create-an-identity-preference-kyca6343b6c9/mac)
Please note: when your keychain requests a password, remember to enter your PIN, not your computer password.
If you have entered your PIN incorrectly more than 3 times, your CAC will become locked. Once it is unlocked, it should again function properly.
For unknown reasons, sometimes even if your CAC is unlocked, it is still unable to function on MAC. However, an unlocked CAC card usually works perfectly with Windows compatible laptops.
If you’re having trouble opening the webpage for CAC access webpage when using Safari, try these steps:
1. Open safari
2. Click preferences
3. Click Websites
4. Click content Blockers
5. Click off
6. Go to pop up windows and click allow
You need the drivers of the card that you need to read.
As in the case of the regional service card (health card for example), you must go to the website of the same and download the driver related to your card and follow the instructions
Please refer to following link.
https://kb.vmware.com/s/article/57195